SOFTWARE SUPPORT SPECIALIST

WHO WE ARE
Polaris Pharmacy Services is an industry leader in both the Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies in various cities throughout the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

OVERVIEW

Provides support and training to Polaris clients and employees for various web and app-based software programs. The ideal candidate is highly motivated, self-driven, patient, and is not afraid to speak to people. This position is remote and requires some traveling.

RESPONSIBILITIES

• Maintains a thorough and complete understanding of all assigned software.
• Provides support services to clients and employees, including but not limited to:

• Monitors and analyzes software usage to determine the best options for each client.
• Customizes support and training to meet the needs of individual users and/ or user groups.
• Serves as the primary contact for all client-related issues regarding assigned software.
• Communicates issues to appropriate team members and follows up to achieve the intended resolution.
• Works with the programming team to implement new software modules and trains users before roll-out.
• Maintains and updates software programs as needed.
• Creates training guides and user manuals as needed.
• Collaborates with other departments for troubleshooting as well as improving system functions.
• Escalates issues and concerns relating to software and offers suggestions for enhancements/improvements as needed.
• Provides information on software to the marketing team for promotional purposes.
• Provides coverage for other members of the team as needed.
• Maintains positive client relations, always projecting a positive image of the company.
• Other duties as assigned.

• Specialist will support California and Insight

QUALIFICATIONS AND REQUIREMENTS

• Bachelors degree
• 3-5 years minimum of related experience in pharmacy, teaching/training, software support, or related field
• Proficiency in Microsoft Office, including experience conducting online web-based trainings via Microsoft Teams
• Excellent communication, speaking, and writing skills
• Reliable, accountable, and flexible
• Excellent organization/attention to detail
• Collaborative team player, able to work with a variety of departments and different personalities.
• Self-starter, able to work independently and able to multi-task in a fast-paced deadline-oriented environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 50 pounds
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

HOLIDAY & PTO POLICY

We provide qualifying full-time employees with 23 PTO (Paid Time Off) days annually. PTO is used for holidays, vacation, sick leave, and personal leave.

Please note, because we are a pharmacy most of our locations are open 24-hours a day, 7 days a week and therefore schedules may change as determined by the needs of the business.

BENEFITS for full time employees

• Medical, Dental, and Vision insurance
• 401 (k) (available for Part Time & Full Time EEs)
• Company Paid Life insurance
• Short-term and Long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary Flu Vaccines
• Employee referral bonus program